Terms of Service

VERSO Cloud (“VERSO”, “we”, “us”) is a business software service provided at app.versolab.ai. These Terms of Service (the “Terms”) form an agreement between VERSO and the business or individual that creates or uses a VERSO workspace (“you”, “Customer”).

You accept these Terms by creating a workspace, signing in, or using the service. If you are accepting on behalf of a company, you confirm you are authorised to bind it. If you do not accept these Terms, do not use VERSO.

VERSO is a business product. You must be at least 16 years old and using VERSO for business purposes. You are responsible for the accuracy of the registration details you provide, for keeping your password confidential, and for all activity that occurs under your account.

Tell us at contact@versolab.ai promptly if you believe your account has been accessed without your authorisation.

VERSO reads information you put into your workspace and information from services you choose to connect, and presents an interpretation of it: which conversations appear to be awaiting a reply from you, an orientation for your day, and answers to questions grounded in that same evidence.

VERSO is an informational and analytical tool. It does not act on your behalf. It does not send email, reply to anyone, schedule anything, or make commitments for you. Its output is intended to support your judgement, not to replace it, and it is not legal, financial, tax, medical or professional advice.

VERSO can be wrong. It may miss a message that mattered or surface one that did not. You remain responsible for your own correspondence, commitments and decisions.

VERSO can connect to Gmail and Google Calendar. Nothing is connected unless you explicitly authorise it through Google’s own consent screen, and each service is authorised separately.

The access VERSO requests is read-only: gmail.readonly and calendar.readonly, plus basic identity scopes so VERSO can show you which account is connected. VERSO does not send, modify, delete, label or archive Gmail messages, and does not create, modify or delete Calendar events.

By connecting an account you confirm that it is yours or that you are authorised to connect it, and that doing so does not breach any obligation you owe to your employer, your clients or anyone else. If the mailbox contains other people’s personal information — as most business mailboxes do — you are responsible for having a lawful basis for VERSO processing it on your behalf.

You can disconnect either service at any time from within the product, or revoke VERSO’s access directly in your Google account security settings. What VERSO holds, and what happens to it on disconnection, is described in the Privacy Policy.

You agree not to:

• Connect an account you are not authorised to connect, or use VERSO to access another person’s mail or calendar without their knowledge and authorisation.
• Use VERSO to monitor employees or third parties covertly, or in any way that breaches applicable privacy or employment law.
• Attempt to access another customer’s workspace or data, or to circumvent authentication, tenant separation or rate limits.
• Probe, scan or load-test the service without our prior written consent, or introduce malicious code.
• Resell, sublicense or provide VERSO as a service to third parties without our written agreement.
• Use VERSO for anything unlawful, or in breach of Google’s applicable terms and policies.

We may suspend access immediately where we reasonably believe continued use presents a security risk or breaches this section. Where practical we will tell you first, and we will tell you why.

As between you and VERSO, your data remains yours. This includes what you enter into your workspace and the information VERSO derives from services you connect. You grant VERSO the limited licence to host, process and display that data solely to operate the service for you.

What we collect, why, how long we hold it, and how to get a copy or have it deleted is set out in the Privacy Policy, which forms part of these Terms. Data obtained from Google APIs is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements, as described there.

We do not sell your data, and we do not use the content of your workspace or your connected Google data to train generalised models.

VERSO depends on third parties, including Google and our hosting and infrastructure providers. Your use of a connected third-party service is governed by that provider’s own terms and privacy policy, and your relationship with them is your own.

Third parties may change, restrict or withdraw their APIs. If that materially affects what VERSO can do, we will tell you. We are not responsible for a third party’s availability, changes or acts.

VERSO is currently provided under individually agreed commercial terms. The fee, currency, billing period and start date that apply to you are the ones stated in the written order, proposal or invoice agreed between us — not a published price list.

Billing is handled manually. VERSO does not currently store payment methods, take automated payments, or run a self-serve subscription. Invoices are issued directly and are payable by the date stated on them. Fees exclude any applicable taxes, which are your responsibility unless the invoice says otherwise.

If an invoice remains unpaid after we have asked you to settle it, we may suspend access until it is paid. We do not operate a published refund policy; any refund is at our discretion or as required by applicable law.

Either of us may terminate for convenience on written notice, subject to any minimum term expressly agreed in writing between us. Either of us may terminate immediately if the other materially breaches these Terms and does not fix it within 30 days of being asked to.

On termination your right to use VERSO ends. You may ask us for a copy of your workspace data before it is removed. Ask us at contact@versolab.ai and we will action deletion and confirm when it is done; as the Privacy Policy states, we do not publish a guaranteed deletion timeframe, because we are not yet in a position to commit to one. Sections that by their nature should survive — fees already incurred, intellectual property, disclaimers, liability, indemnity and governing law — survive termination.

VERSO, including the software, interface, design and documentation, is owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. You may not copy, decompile or reverse engineer the service except to the extent applicable law says you may.

Feedback you send us is genuinely welcome, and we may use it to improve VERSO without obligation to you.

VERSO is an actively developed product. We may add, change or remove features. If we remove or materially reduce a capability you rely on, we will tell you.

We do not offer a service level agreement or an uptime guarantee. The service may be unavailable for maintenance, for a third-party outage, or for reasons outside our control. If you need a contractual availability commitment, we do not currently offer one, and you should not assume it.

To the fullest extent permitted by law, VERSO is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

In particular, we do not warrant that VERSO will identify every message that requires your attention, that its interpretations will be correct, that it will be uninterrupted or error-free, or that it will detect any particular obligation, deadline or risk. VERSO is a tool that helps you look; it is not a guarantee that nothing was missed.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, business opportunity or data, however caused.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the service is limited to the fees you paid to us for the service in the twelve months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

You will indemnify and hold us harmless against third-party claims, and reasonable costs arising from them, to the extent they arise from your use of VERSO in breach of these Terms — in particular, connecting an account you were not authorised to connect, processing another person’s personal data without a lawful basis, or using VERSO unlawfully.

Each of us may learn non-public information about the other. Each will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to people who need it and are under similar obligations, or where the law requires disclosure.

These Terms, and any dispute arising out of them, are governed by the law of the jurisdiction identified below, and the courts of that jurisdiction have exclusive jurisdiction.

You may not assign these Terms without our written consent; we may assign them to a successor of our business. If a provision is found unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it. These Terms, together with the Privacy Policy and any written order agreed between us, are the entire agreement on this subject. If a signed order and these Terms conflict, the signed order wins for the conflicting point.

If these Terms change we will update this page and its effective date. If a change materially affects your rights, we will tell affected customers directly. Continuing to use VERSO after a change takes effect means you accept the updated Terms.

Questions about these Terms go to contact@versolab.ai. A person reads that address.